Laptop & Computer Repair Chichester

Update KB2589275 breaks Office/Word Starter Editions file associations on Windows 7

Posted on | September 16, 2013 | No Comments

The recent Microsoft update KB2589275 has broken file associations for Office applications on computers running Windows 7

I have recently had quite a few machines come in where the owners can no longer open word files after a recent update, the icons for all the files turn orange instead of their normal blue colour.  When trying to open the files you are asked to activate or buy the software despite having already purchased it. Errors when double clicking files include “activate, buy or try” and “The Microsoft Office product necessary to open this file is not installed on your computer”.

To fix this problem you need to uninstall the recent Office program that was installed this month (Sept 2013) from the programs and features control panel, once uninstalled reboot the computer and after your Word icons will turn back to the normal blue colour and you will be able to open documents again.

If you have any problems you can Contact Us here at Bluefish and we can guide you through the process.

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